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  • In the shopping cart you will see the shipping costs listed. These are one time per order. Each shipment is insured for damage and/or theft, the costs are included in the following order and shipping costs. These shipping costs are your contribution to the incurred costs and depend on the order amount.
  • For orders with an order value of up to € 250, - € 10, - shipping costs are charged, for orders over € 250, - no shipping costs are charged and delivery is free.     
  • The carriers deliver on working days between 9.00 and 17.00.
  • The carriers choose their own schedule for delivery. Please note that you must be present at the delivery address on weekdays from 9.00 to 17.00 to receive the shipment. It is best to have the package delivered to a business address.     
  • You are always responsible for how the shipment is received at the delivery address. If the carrier comes by while nobody is present, then they usually put a card in the bus with the contact information for a new appointment. You may then also be able to agree to pick up the package at the depot. If you do not respond, they offer the shipment the next business day. If no one is present, the shipment will remain in the depot for up to one week. The shipment will then return to the warehouse, where we charge at least 10% return shipping costs.